1. Introduction
Favoprint (“we”, “our”, or “us”) operates the website favoprint.com (the “Service”). This Privacy Policy explains what personal information we collect, why we collect it, how we use it, and your rights in relation to that information.
By using our website and placing orders with Favoprint, you agree to the collection and use of information in accordance with this policy. If you do not agree with this policy, please do not use our website or services.
Our business is headquartered at Bab Ezzouar, Algiers, Algeria. For questions about this policy, contact us at support@favoprint.com.
2. Information We Collect
We collect the following categories of personal information:
a) Information You Provide Directly
- Full name and email address when you place an order or subscribe to our newsletter
- Shipping address (street, city, state/region, postal code, country)
- Phone number (optional, used for delivery coordination)
- Order and payment-related information (processed via Stripe — see Section 5)
- Custom content you submit for personalized products (such as text or photos)
- Messages submitted through our contact form
b) Information Collected Automatically
- IP address and general geographic location
- Browser type, operating system, and device type
- Pages visited, referring URLs, and time spent on pages
- Cookies and similar tracking technologies (see Section 7)
3. How We Use Your Information
We use the information we collect for the following purposes:
- To process and fulfill your orders, including printing and shipping
- To send order confirmation, shipping notification, and tracking information
- To respond to your inquiries and provide customer support
- To process returns, refunds, and replacements
- To send marketing emails if you have opted in (you may unsubscribe at any time)
- To improve our website, products, and customer experience
- To comply with legal obligations
- To prevent fraud and protect the security of our platform
We do not sell your personal information to third parties for their own marketing purposes.
4. Legal Basis for Processing (GDPR)
Where applicable under the European General Data Protection Regulation (GDPR), our legal bases for processing are:
- Contract performance: Processing your order and delivering products
- Legitimate interests: Improving our services, fraud prevention
- Consent: Newsletter and marketing communications
- Legal obligation: Compliance with applicable laws and regulations
5. Third-Party Service Providers
We share your personal information with carefully selected third-party service providers who assist in operating our business. These providers are required to protect your information and may only use it for the specific purposes we authorize.
Payment Processing — Stripe
All payment transactions on Favoprint are processed by Stripe, Inc. Stripe handles your payment card details securely and in compliance with PCI DSS standards. Favoprint does not store, process, or access your full payment card details. Stripe's privacy policy is available at stripe.com/privacy.
Print Fulfillment — Printful, Printify, Mayzing
Your order details (name, shipping address, and product specifications) are shared with our print fulfillment partners — Printful, Printify, and/or Mayzing — as necessary to produce and ship your order. These partners operate their own data protection practices in compliance with applicable law.
Analytics
We may use analytics tools such as Google Analytics to understand how visitors use our website. These tools may collect anonymized browsing data. You can opt out of Google Analytics tracking using the Google Analytics Opt-out Browser Add-on.
6. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, including for legal, accounting, and dispute resolution purposes. Order records are generally retained for a minimum of 5 years to comply with applicable tax and commercial laws.
7. Cookies
Favoprint uses cookies and similar technologies to enhance your browsing experience. Cookies are small data files stored in your browser. We use them to:
- Maintain your shopping cart across sessions
- Remember your preferences and settings
- Analyze website traffic and usage patterns
- Enable security features
You can control cookies through your browser settings. Disabling cookies may affect some functionality of our website, such as your cart persisting between sessions.
8. Your Rights
Depending on your location, you may have the following rights regarding your personal data:
- Access: Request a copy of the personal data we hold about you
- Correction: Request that we correct inaccurate or incomplete data
- Deletion: Request that we delete your personal data, subject to legal obligations
- Portability: Request a portable copy of your data in a machine-readable format
- Objection: Object to processing based on legitimate interests
- Withdrawal of consent: Unsubscribe from marketing emails at any time
To exercise any of these rights, contact us at support@favoprint.com.
9. Security
We take the security of your personal data seriously and implement appropriate technical and organizational measures to protect it against unauthorized access, loss, or disclosure. All data transmitted to and from favoprint.com is encrypted using TLS/SSL. Payment data is handled exclusively by Stripe and is never transmitted to or stored on our servers.
10. International Data Transfers
Your personal information may be transferred to and processed in countries outside your country of residence, including the United States (Printful, Printify, Stripe). We ensure that such transfers are made with appropriate safeguards in place, such as Standard Contractual Clauses or the recipient operating under an approved adequacy decision.
11. Children's Privacy
Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us immediately.
12. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will update the “last updated” date at the top of this page. We encourage you to review this policy periodically. Continued use of our website following any changes constitutes your acceptance of the updated policy.
13. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us: